Returns & Exchanges

At Nestle Coffee Shop, we strive for perfection in every cup, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer a 30-day return window for equipment and unopened coffee supplies to ensure the highest quality standards.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and details regarding the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure that the items are unused, in their original packaging, and securely packed to prevent any damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days to your original payment method.